Airtel Digital TV s Hit by Issue That Shows Resolution Code 4d5b5f Changes Subscriber Details

Multiple affected s reported that they were shown the resolution code screen for no reason -- without raising any particular complaint. 6m422j

By Jagmeet Singh | Updated: 4 February 2020 01:01 IST

Airtel Digital TV s took to Twitter to complain about the latest issues 232b3e

Highlights

Airtel Digital TV s saw a screen showing a random resolution code
Multiple s also noticed a sudden change in their subscriber details
Airtel Digital TV customer service was also unreachable for many s

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Airtel Digital TV s on Monday were annoyed by being shown a service message containing a resolution code. The message that included a complaint number and a resolution code emerged randomly on the TV screens of various Airtel Digital TV customers. Several affected s posted messages on social media complaining about the issue. Separately, some Airtel Digital TV s noticed a sudden change in subscriber details of their direct-to-home (DTH) connections. The s complained that their customer ID and ed mobile number got changed without any prior communication. Airtel acknowledged the issue on its Twitter page.

reports on Twitter suggested that the issue exists since around 8pm on Monday. Multiple s mentioned that they saw a screen showing a random complaint number and a resolution code. The screen with the complaint number and resolution code when a files a complaint to the operator. However, the affected s stated that they were shown the screen for no reason -- without raising any particular complaint. Some s also noticed that the consumer care helpline number was also not reachable.

@Airtel_Presence @airtelindia what is this. I am getting this flash message every 10 seconds. I didn't opt for any service request. #airteldth pic.twitter.com/6XD6T0XsmU
— prasad (@sugaprasad) February 3, 2020

@airtelindia @Airtel_Presence It's going very irritating after seeing this,call customer care several times but no response.i think i should change the dth provider pic.twitter.com/SgEYru2DKE
— Abhishek rai (@Tillu17Rai) February 3, 2020

@airtelindia why Airtel Dth doing self complement and Self resolve of my setup box. Customer care not responding.
— Sanjeev Saxena (@Sanjeev16906671) February 3, 2020

The official Bharti Airtel India Twitter while acknowledging the issue said that the pop-up message was due to a "technical glitch." However, it didn't provide any further details about the problem.

In addition to the resolution code message, several Airtel Digital TV s noticed that their subscriber details including the customer ID and ed mobile number got suddenly changed.

@airtelindia - I'm observing a strange issue on my #AirtelDTH. On the customer details on my TV, I see a different customer ID and a mobile no. mapped to my . The below customer ID # 3032264119 & mobile no do NOT belong to me. My Customer ID is: 3027838616. Kindly rectify pic.twitter.com/YLcAi1UnMo
— Sourav Basu ???????? (@sourav_basu) February 3, 2020

@airtelindia @Airtel_Presence just noticed my customer ID and RTN changed on my Airtel DTH. pic.twitter.com/08Bwr1RP0M
— SUDHANSHU BHATT (@ImSudhanshu) February 3, 2020

Hi @Airtel_Presence how come my Customer ID and RMN are changed on my DTH today all of a sudden
— Faisal Kawoosa techARC (@fainalysis) February 3, 2020

Gadgets 360 was able to the existence of the random resolution code message and replicate the change in subscriber details. Moreover, an email query sent to Airtel seeking clarity on the matter didn't elicit a response at the time of filing this story.

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